Another day, another email with complaint to NowTV:
Cricket channel says now should be England vs India
Instead, got Aus vs Pakistan [continuing]
Can you get it changed, fast?
This also seems a case for using the other cricket channel, at 675: they can readily show two matches at once.
But really, NowTV doesn’t care about this channel or customers it seems.
Reply came around 12 hours later – albeit had to wait till office hours; too late by far, and with a whole lot of hurdles for me to jump before NowTV would do anything:
親愛的馬丁，
Thank you for emailing Now TV.
With regard to your message, we are sorry to learn of the your situation
when watching our Now TV channel, please accept my sincere apologies for
any inconvenience caused.
In order to follow up your concern, please be invited to provide the
following information, so that we could locate and look into the related
issue accrodingly, thank you.
– Related Now TV account number
– Register’s full name
– Register’s HKID/ passport number (first 4 digit, excluding the initial
English character of your HKID/passport number)
**If you could not provide the Now TV account number, please provide us
for your HKID / passport in FULL digits/numbers for our verification,
thank you.**
– The screen capture of related programme (Please provide it if you
have, so that we could take further investigation effectively.)
(**Please however be aware that our Company is not responsible for any
consequence arising from or incidental to the data transmission through
email including loss and tampering of data. Alternatively, you may
contact our Consumer Service Hotline 1000 or provide with us your
contact number, our Customer Service Representative will soon contact
you to offer further assistance. Thank you.**)
Please be assured that we would further take care of your concerns once
received your prompt reply, thank you for your kind understanding and
attention.
再次，對於造成您的不便，我們深表歉意，請接受我們的
sincere apology.
如果您有任何疑問，請隨時再次給我們發送電子郵件或
請撥打Now TV客戶服務專線1833 888。