I've a thread here about the cricket channel from PCCW Now TV in Hong Kong; mainly on dire service quality.
Expensive channel, but a bit random as to what's shown.
While can get Sky TV coverage as the feed - which is outstanding, it seems no one in Hong Kong Now TV cares at all about the channel. No one even checking that the feed is correct - which is an issue as i write.
Just sent this to Consumer Council:
I subscribe to Now TV's cricket channel; 674It's an expensive channelBut service is deplorable. Almost random as to what matches are shown. Seems there is no one to monitor what is showing; right now, showing wrong match - England vs Aus women, instead of main match, England vs S Africa [as in the listing]
Nor do they make enough use of another cricket channel, 675Complaints only reach service people; management seems to be in far away place, immune to criticism, and utterly uncaring about customers.
Also, after talking to a Now TV customer service guy - without any result, sent this to them:
Now TV management of the channel SUCKS BIG TIME- just want to grab money from customers, and to Hell with ideas of service quality.Not customer service people’s fault; surely management, likely off just now enjoying their fat salaries for doing I don’t know what.Also don’t know why not using 675 at same time [as main 674 channel]Clearly paying for two matches; why not show both, using the two Cricket channels?
Forums:

Now TV wilful misunderstanding and unbelievable tale
I was asked to send ID card number etc; did so with email adding more info:
Message back; just a generic response, not addressing my emails [my emphasis]:
What complete nonsense! I've emailed back:
SCM Post letter - Now TV’s test cricket offering substandard
Letter by me in South China Morning Post:
http://www.scmp.com/comment/letters/article/2103121/letters-editor-july-18-2017
Real cricket fan should manage channels
My letter led to this follow up in the Post's letters page:
PCCW maybe sorry but not improving still pisspoor
Just noticed in inbox, that's been busy lately:
PCCW cricket channel chastised for years
After bit of delay, email to PCCW: