Reply To: Hong Kong PCCW Now TV Cricket Channel service still dire


Just noticed in inbox, that’s been busy lately:

Thank you for bringing this matter to our attention, with regard to your

comment on the interrupting of England vs South Africa 1st Test – Day 3 

match with Women’s World Cup on channel 674, please be advised that this

was a result of unexpected program rearrangement from Star Cricket, and 

we are deeply sorry for the operation gap that such unanticipated change

was not reflected on the TV program guide.   We have reiterated again 

the importance of improved communication with our partner and 

information accuracy internally.

Also, we understand your frustration on not being able to enjoy the 

continuity of the event (e.g 15 July Eng V SA 2017 2nd Test Day 2 match 

& 18 July Eng V SA 2017 2nd Test Day 5 match) , and have shared your 

concerns about not broadcasting the said cricket matches on all 

consecutive days to Star Cricket.  We took your comment seriously and 

will work with our partner Star Cricket to review this on coming program


Please accept our sincere apology for any inconvenience caused, we 

cherish our long term relationship with our customers, as a token of 

goodwill, we would like to offer $300 Now Dollars for you to select and 

enjoy our latest Hollywood Blockbusters (For example, Kong: Skull 

Island, Life and Logan) on our Video Express First library at Channel 

106, and this Now Dollars will be valid in your account for 6 months.

We always welcome feedback from our customers, to help us on keeping up 

with continuous improvement.  If you see the need to rearrange the mix 

of your current subscription, you are welcome to enquire details of 

genre packs or channels for further consideration.

Once again, please accept our sincere apology for any inconvenience 


If you have any further enquiries, please feel free to email us again or

call our Now TV Customer Service Hotline 1833 888.

My reply:

Thanks for your reply.
This should not have happened in the first place.
Clearly you have not really taken my comment seriously; nothing about getting someone in charge of the cricket channel instead of leaving to chance; nothing about why not both 674 and 675 in use for such cases.
Just pisspoor, uncaring PCCW management, giving  you a bunch of hooha to pass to disgruntled customers, while they sit in isolated offices doing nothing useful.
HK$300 is just sad; nothing like desired response of trying for a good cricket channel.